Supporting Syrian Families of the Missing

If you have a missing family member and you are returning To Syria:

To register your search request, please visit or contact the nearest International Committee of the Red Cross Office upon your arrival in Syria (from Sunday to Thursday, 9am to 4pm).

If you have already opened a search request in Jordan, and you are returning to Syria:

 • Contact the ICRC office in Jordan at the following ICRC Jordan hotline number +962 (0)65901999 (from Sunday to Thursday, 1pm to 4pm) to inform us that you are leaving the country, in order to update the file of the missing person. 

• If you wish to keep the request open in Jordan, kindly designate a family member as a main contact person in Jordan who will follow up on the search request. 

• If you wish to close the ICRC missing file in Jordan and re-open it in Syria, please contact one of our offices (from Sunday to Thursday, 9am to 4pm) upon your arrival in Syria to provide us with your updated contact details.

Damascus Office: Malki, Al-Bizem Avenue, Mohamad Al-Bizem Street, opposite of the Russian Church For Appointments: 0936003113 For Follow-up: 01133806004 

Aleppo Office: King Faissal Road, Facing Georges Salem Church Tel: 0930038337 / 0212214700

Homs Office: Al-Hamra, Al Shabiba Roundabout – the street next to Tamara Pharmacy (Al-Arsouzi Street) Tel: 0936033624 / 0312233322

ICRC Syria Hotline Number: Tel: 0936033628